Bible League Canada

Enabling Transformation Through Salesforce

About the Charity

Bible League Canada has spent over 60 years equipping ministries across 50 countries with transformative programmes. Their work includes training individuals to start churches, running adult ministry programmes, delivering children’s ministry initiatives (like their nationally approved Values Education Program in the Philippines), and supporting Christians by providing vital resources. Their mission is clear: transform lives through the Living Word of God.

Wanting to Scale

Despite their global impact, Bible League Canada’s outdated technology was hindering their ability to scale and operate efficiently. The organization relied on a standalone website that wasn’t integrated with Salesforce, making it difficult to manage partner relationships and track funding effectively. Manual processes, lack of integration, and operational vulnerabilities meant that valuable time was lost on administration rather than mission-driven work. Passion Fruit Partners stepped in to implement a modern, Salesforce-powered solution to streamline operations, improve collaboration, and future-proof their mission.

‍

Pain Points

Manual Processes and System Limitations

The approval process required multiple manual steps, slowing down operations and taking up valuable staff time. End-of-year system updates also caused a two-week shutdown, delaying critical work.

Disconnected Data

The old system lacked Salesforce integration, leading to fragmented financial data and inefficient budget tracking. Teams had to rely on manual reports and email exchanges to manage funding.

Limited System Control

The organization relied on external developers for system changes, making it difficult to update processes quickly. A past natural disaster left them without tech support for weeks, disrupting key operations.

We were spending too much time managing systems instead of focusing on our mission. We wanted a better technology solution to enable our mission across the world, to save us time and resources.
Ryan Rushton
Director of Research & Analytics, Bible League Canada

The Challenges

01

Manual Processes and System Limitations

  • The existing system required frequent manual intervention, slowing down workflows.
  • Invoice approvals were cumbersome, involving multiple steps and lengthy delays.

‍

02

Lack of Integration and Data Fragmentation

  • The standalone website was disconnected from Salesforce, preventing real-time updates.
  • Time-Consuming Processes: Invoice submissions involved redundant steps, using valuable time across international partners.

‍

03

Operational Vulnerabilities

  • The reliance on external developers meant system changes or fixes could not be done internally.
  • Due to the nature of their old technology, a natural disaster once halted any impactful updates the team wanted to make.
  • Staff struggled with outdated systems that did not support growth or scalability.Data was siloed, leading to inefficiencies and fragmented processes.

‍

04

Limited Reporting

  • Reporting capabilities were limited, making it difficult to track financials and program outcomes.
  • Budget tracking was inefficient, requiring back-and-forth exchanges between partners and internal teams.

‍

05

Constant Updates

  • Manual approvals meant the team often needed Ryan’s support to tweak the system, which was time-consuming. 
  • End-of-year Updates: The website portal had to close for two weeks annually for fiscal year processes. 

‍

No items found.

The Solution

Passion Fruit Partners led the transformation by implementing a Salesforce-based Experience Cloud portal, eliminating inefficiencies and enabling Bible League Canada to scale effectively.

01

Integrated Year-End Processing

  • Passion Fruit's solution reduced a two-week shutdown to a 30-minute process.
  • Automated fiscal resets and data archiving.
  • Staff can now manage system updates internally without relying on external developers.
  • Passion Fruit Partners provided extensive training and documentation for long-term success.

‍

02

Simplified Invoice Approvals

  • Consolidated the invoicing process, reducing approval steps from four to one.
  • Saved international partners a combined 288 hours annually.

“Lihan and the team just got it. They didn’t come in with a one-size-fits-all solution; they tailored everything to our needs.” – Ryan Rushton

‍

03

Real-Time Budget Management

  • Partners can log in anytime to view remaining budgets.
  • Increased transparency and reduced back-and-forth communication.
  • All financial and impact data is now within Salesforce, improving decision-making
  • Custom dashboards provide real-time insights.

‍

Impact

2
Two weeks year-end shutdown reduced to a 30-minute process.
288
288 hours saved annually by streamlining invoice approvals.
1
A Salesforce-Powered Experience Cloud - One system which eliminated reliance on developers for system fixes.

The transition to Salesforce has significantly improved Bible League Canada’s operations, allowing them to focus more on their mission and less on administrative inefficiencies.

01

Increased Efficiency and Time Savings

  • 2 weeks annually saved at fiscal year-end – The manual shutdown process was reduced to just 30 minutes, ensuring uninterrupted operations.
  • 288 hours saved across six partners – Streamlining invoice approvals cut a four-step process to just one.
  • 1 week per year saved – Eliminated reliance on external developers for system changes and fixes, allowing the team to manage updates internally.
  • 2-3 days per year saved – Consolidating budgets and fundraising targets into Salesforce reduced administrative effort.
  • Simplified reporting – Custom dashboards provide real-time visibility, reducing time spent on manual data gathering.
    ‍

“Passion Fruit saved us time, cleaned up years’ worth of inefficiencies, and empowered our team to focus on what matters.” – Ryan Rushton

02

Enhanced Operational Visibility and Decision-Making

  • Centralized reporting – All budgeting and impact data are now within Salesforce, providing leadership with clear insights.
  • Better forecasting – Access to real-time financial data allows for improved decision-making.
  • Custom dashboards – Leadership can easily generate reports and track key metrics.
    ‍

“By streamlining processes and reducing our reliance on external developers, we’ve saved significant time and money, allowing us to focus more on our mission. Passion Fruit Partners truly understood our challenges and delivered a solution that transformed how we operate.” – Ryan Rushton

‍

03

Improved Partner Experience and Collaboration

  • Real-time budget management – Partners can now log in and track funding without delays.
  • Always-on system – Experience Cloud ensures seamless operations, even during year-end processing.
  • Transparent processes – Centralized data allows for better tracking of fund allocation and reporting.
04

Better Communication

  • User-friendly interface – Improved navigation makes it easier for international partners to engage with the platform.
  • Stronger communication channels – Integrated tools provide a unified space for collaboration.

“With all data in one place, we have a clearer view of operations and impact.” – Ryan Rushton


‍

‍

05

Compliant and Scalable

  • Compliance and data security – All processes now align with best practices for nonprofit data governance.
  • Scalable solution – The platform was designed to grow with the organization, future-proofing operations.
  • Saving time has enable the team to do more with the time they have.

‍

By streamlining processes and reducing our reliance on external developers, we’ve saved significant time and money, allowing us to focus more on our mission. Passion Fruit Partners truly understood our challenges and delivered a solution that transformed how we operate. With Salesforce now fully integrated, we have greater visibility, efficiency, and control over our data. This is just the beginning—we’re excited to continue leveraging the platform to scale our impact even further."
Ryan Rushton
Director of Research & Analytics at Bible League Canada

Think we might be able to help?

Fill out a brief form and you'll hear back from one of our consultants shortly!

Get in Touch
Who We AreServicesResourcesCareersContact Us